Terms of service
TERMS OF SERVICE
Last updated: 18 September 2026
OVERVIEW
This website is operated by IF BRAND WORKS LTD. Throughout the site, the terms “we”, “us” and “our” refer to IF BRAND WORKS LTD.
We operate this website and provide the information, content, features, tools, products and services available through it (collectively, the “Services”).
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services to you.
These Terms of Service (“Terms”), together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referred to on this website, govern your use of our Services and purchases made through our website.
By accessing or using our website or purchasing from us, you agree to these Terms.
Nothing in these Terms affects any statutory rights that cannot legally be excluded or limited.
SECTION 1 – CUSTOMER INFORMATION
You agree to provide accurate, current and complete information when placing an order, including your contact, billing, payment and delivery details.
You are responsible for ensuring that the information provided in connection with your order is correct.
SECTION 2 – PRODUCTS
We make reasonable efforts to ensure that product descriptions, specifications, dimensions, photographs and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your screen, device settings, materials, manufacturing processes and printing methods.
For customised, branded, printed or personalised products, minor variations in colour, positioning, dimensions, finish or appearance may occur as part of the normal printing and manufacturing process.
Digital artwork proofs and mock-ups are provided as a visual representation of the proposed design. Screen colours may not exactly reproduce the colour, texture or finish of the final physical product.
We may update, change or discontinue products, materials, finishes or specifications from time to time.
Nothing in this section affects your statutory rights where goods are faulty, not as described or otherwise fail to comply with applicable law.
SECTION 3 – ORDERS AND PAYMENT
When you complete an order through our website and your payment is successfully processed, you will receive an order confirmation by email.
You are responsible for checking the details of your order before completing your purchase, including the products, quantities, options, delivery details and contact information.
If we identify an issue with your order, we will contact you as soon as reasonably possible.
If we are unable to fulfil an order that has already been paid for, we will provide an appropriate refund.
Payment is made using the payment methods available on our website.
SECTION 4 – ARTWORK AND CUSTOMISED PRODUCTS
Many of our products are customised, branded, printed or personalised using artwork supplied or approved by you.
For these products, we may prepare a digital artwork proof or visual mock-up for your approval before production begins.
Production begins only after payment has been successfully completed and the relevant artwork has been approved by you.
By approving artwork, you confirm that you have checked and accepted all relevant details shown in the proof, including where applicable:
- product type and specification;
- quantity;
- wording and spelling;
- logo and artwork;
- layout and positioning;
- colours or colour references;
- sizes and dimensions; and
- any other customisation details shown in the artwork.
Once artwork has been approved and production has started, changes or cancellations may not be possible.
If we are able to accommodate a change after approval, additional charges and revised production or delivery times may apply.
You are responsible for supplying artwork and information in a suitable format and quality where required.
SECTION 5 – CUSTOMER-SUPPLIED ARTWORK AND INTELLECTUAL PROPERTY
By providing us with logos, designs, photographs, trademarks, text, artwork or other materials for use in your order, you confirm that you own those materials or have all necessary rights and permissions for us to reproduce them.
You grant us permission to use the materials supplied by you solely as reasonably necessary to prepare artwork, manufacture your products and fulfil your order.
We reserve the right to refuse to reproduce material that we reasonably believe may be unlawful or infringe the rights of another person or organisation.
You are responsible for claims arising from materials supplied by you where you did not have the necessary rights or permissions for us to use those materials as instructed.
SECTION 6 – ARTWORK APPROVAL
It is your responsibility to carefully review artwork before approving it.
Please check all wording, spelling, contact details, logos, colours, positioning and other design elements before giving approval.
Once you approve an artwork proof, we will manufacture the product based on the approved version.
We are not responsible for errors contained in artwork that were visible in the proof and approved by you.
This does not apply where the final product materially differs from the approved artwork or agreed specification due to an error on our part.
SECTION 7 – PRICES AND VAT
All prices are stated in pounds sterling (GBP) unless otherwise indicated.
VAT is calculated and added at checkout at the applicable rate.
The final amount payable will be shown before payment is completed.
Prices, discounts and promotions may change from time to time. Any such changes will not affect an order that has already been completed and paid for.
We take reasonable care to ensure that prices shown on our website are accurate. If we identify an obvious pricing error affecting an order, we will contact you.
IF BRAND WORKS LTD is registered for VAT under VAT Registration Number GB 526 6580 72.
SECTION 8 – PRODUCTION TIMES
Production times vary depending on the product, quantity, customisation and manufacturing requirements.
For customised, printed or personalised products, production begins after the relevant artwork has been approved.
Any production or delivery times provided are estimates unless expressly agreed otherwise.
Changes requested after artwork approval may affect the production and delivery timeframe.
SECTION 9 – SHIPPING AND DELIVERY
Shipping and delivery arrangements may vary depending on the product, order and destination.
Any delivery times provided are estimates unless expressly agreed otherwise.
We will take reasonable steps to fulfil and deliver orders within the timeframe communicated for the relevant order.
We are not responsible for delays caused by circumstances outside our reasonable control, including courier disruption, customs delays, supplier or manufacturing disruption, industrial action, extreme weather or similar events.
If a significant delay occurs, we will contact you where reasonably possible.
Nothing in this section affects any rights you may have under applicable law.
SECTION 10 – CANCELLATIONS, RETURNS AND REFUNDS
Returns, cancellations and refunds are subject to our Refund Policy and applicable UK law.
Standard, non-personalised products
Where applicable, customers purchasing standard, non-personalised products may have cancellation and return rights under UK consumer law, subject to any relevant legal exceptions.
Customised and personalised products
Products that are made to your specifications, customised, printed, branded or clearly personalised may be excluded from standard change-of-mind cancellation rights where permitted by law.
Once artwork has been approved and production has begun, customised products cannot normally be cancelled, changed or returned simply because you have changed your mind.
This does not affect your statutory rights if the product is faulty, materially different from the approved artwork or specification, not as described, or otherwise does not comply with applicable law.
Please refer to our Refund Policy for further information.
SECTION 11 – FAULTY OR INCORRECT PRODUCTS
If you believe you have received a faulty, damaged, incorrect or materially misprinted product, please contact us as soon as reasonably possible.
We may ask you to provide photographs and relevant information so that we can review the issue.
Nothing in these Terms affects your statutory rights regarding faulty or misdescribed goods.
Where appropriate, we may offer a replacement, repair, refund or other remedy in accordance with applicable law.
SECTION 12 – WEBSITE INTELLECTUAL PROPERTY
Unless otherwise stated, our website and its content, including text, graphics, photographs, videos, designs, layouts and other materials, are owned by or licensed to IF BRAND WORKS LTD.
Our content may not be copied, reproduced, modified, distributed, republished or commercially exploited without our prior written permission, except where permitted by law.
Third-party trademarks, logos and intellectual property displayed on our website remain the property of their respective owners.
SECTION 13 – THIRD-PARTY TOOLS AND SERVICES
Our Services may include functionality provided by third parties, including payment providers, delivery providers and other technology services.
Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.
We are not responsible for third-party services to the extent permitted by law, except where liability cannot legally be excluded.
SECTION 14 – THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We are not responsible for the content, availability, security or practices of third-party websites.
If you access or purchase products or services from a third party, you should review that third party’s terms and policies.
SECTION 15 – RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify, which provides the e-commerce technology used to operate our store.
Products purchased through our website are sold by IF BRAND WORKS LTD, not Shopify.
IF BRAND WORKS LTD is responsible for the products offered through our store, processing orders and fulfilling purchases made from us.
SECTION 16 – PRIVACY
Our collection and use of personal information is governed by our Privacy Policy.
Shopify and other service providers may process certain personal information as necessary to operate our website, process payments, fulfil orders and provide related services.
Please review our Privacy Policy for more information about how personal information is collected, used and shared.
SECTION 17 – WEBSITE USE
You may use our website only for lawful purposes.
You must not use the website:
- for fraudulent or unlawful activity;
- to introduce viruses, malicious software or harmful code;
- to attempt to gain unauthorised access to our website, systems or data;
- to interfere with the security or proper operation of the website;
- to unlawfully collect personal information belonging to others;
- to impersonate another person or organisation; or
- in a way that infringes intellectual property rights.
We may restrict access where reasonably necessary to protect our website, customers, systems or legal rights.
SECTION 18 – AVAILABILITY OF THE WEBSITE
We aim to keep our website available and operating correctly but cannot guarantee that access will always be uninterrupted or error-free.
We may suspend, withdraw, update or change parts of the website where reasonably necessary for maintenance, security, operational or technical reasons.
SECTION 19 – LIABILITY
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.
To the extent permitted by law, we will not be responsible for losses caused by circumstances outside our reasonable control.
If you are purchasing for business purposes, we will not be responsible for indirect or consequential losses to the extent permitted by applicable law.
SECTION 20 – EVENTS OUTSIDE OUR CONTROL
We will not be responsible for failure or delay in performing our obligations where caused by circumstances outside our reasonable control.
These circumstances may include disruption to transport or courier networks, supplier or manufacturing disruption, industrial action, severe weather, natural disasters, government action, import or export restrictions or other events that we could not reasonably prevent.
Where such an event materially affects your order, we will take reasonable steps to minimise the impact and will contact you where appropriate.
SECTION 21 – SEVERABILITY AND WAIVER
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.
If we do not immediately enforce a right available to us under these Terms, this does not mean that we have waived that right.
SECTION 22 – GOVERNING LAW
These Terms and contracts entered into through our website are governed by the laws of England and Wales.
Nothing in this section limits any mandatory legal rights or protections available to consumers under applicable law.
SECTION 23 – CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Services or applicable legal requirements.
The most current version will be available on this page and will state the date on which it was last updated.
Changes will not retrospectively alter the terms applicable to an order already completed unless required by law or agreed with you.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms or an order can be sent to:
IF BRAND WORKS LTD
Email: ifbrandworks@gmail.com
Company Number: 17251768
VAT Registration Number: GB 526 6580 72
Registered in England and Wales
Registered Office: Office 3 and 4, 338A Regents Park Road, London, N3 2LN, United Kingdom